Support

/Support
Support 2017-05-12T14:53:24+00:00

User Guides & Manuals:

OLD Manuals & Guides

Rife Technology Information and Documentations

Common Issues

  • Software stops in the middle of the session (usually at the end of a frequency). Solution:
    • Make sure you are running the latest software and drivers (go to Download page)
    • Remove any screensaver; Don’t allow computer to go to sleep. Go to Advanced Power Settings and set Turn Off Hard Disk to Never and USB selective suspend setting to Disabled. Here’s a video on how to do it [HowTo] Adjusting Power Settings (USB & Hard Disk).

Video presentation:

Support Options & Tools

 ptqs_previewQuick Support Tool

NEW! Download this PulsedTech QuickSupport application to be able to allow PulsedTech’s Support Team members to connect to your desktop for quick support.

Click on this link and select Run or select it to save it and then run it. Nothing will install on your computer.

You may be asked about other security questions (select Yes and/or Allow).

After you run the application, you will see, if the Internet connection indicator turns green (like in the image to the right), and ID and Password (automatically generated each time you run this application). Please, pass this ID and Password to the PulsedTech Support Team Member.

 Email support:

Please send your questions by email or through the contact form (this is typically the fastest way to get a response). Also, please leave your contact name and phone number and best time to call, in case we need to call you.

 Phone support:

214-453-0095 (see business operation hours at the bottom of the page; calls may be answered outside those hours when possible)

Note: After hours, weekends and holidays support is by prior appointment or special arrangements made at least 24 hours before the schedule. We understand not everyone’s schedule or needs fall within normal business hours and make every effort to accommodate where possible. Phones are typically answered 24/7 (including holidays) and efforts are made to check messages regularly.

Support Notes:

  • Please limit calls to support for Pulsed Technologies or RIFEforLIFE equipment. The Pulsed Technologies offers limited RIFEforLIFE equipment support and full support after an upgrade. Please contact us about getting an upgrade (hardware and software).
  • PulsedTechnologies will NOT offer support to customers with Windows issues that exceed the realm of the software, drivers and use provided by Pulsed Technologies.

Business Opening Hours

DayFromTo
Monday08:00 AM05:00 PM
Tuesday08:00 AM05:00 PM
Wednesday08:00 AM05:00 PM
Thursday08:00 AM05:00 PM
Friday08:00 AM05:00 PM
SaturdayCloseClose
SundayCloseClose